Your Satisfaction is Guaranteed with GOATeas

At GOATeas, we want you to be completely satisfied with your organic tea purchase. If you’re not, please contact us at info@goateas.com.au within 30 days of your purchase, and we'll make it right.

Return Policy

Our return policy is effective for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Please include your receipt or proof of purchase.

Partial refunds may be issued for opened items on a case-by-case basis.

Items returned after 30 days, items that are damaged or missing not due to our error, or items that are not in their original condition will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@goateas.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange it for the same item, please email us at info@goateas.com for further instructions and the return address.

Shipping Costs

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on where you live.

If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for choosing GOATeas. Your satisfaction is our priority.